Shipping Policy

At Pepper, we are committed to delivering your orders promptly and safely. Please review our shipping terms below.

Shipping Timeline

Orders are processed and shipped within 7 to 15 business days from the date of purchase. Business days exclude weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's progress through our carrier's tracking system.

Customs and Delays

For international orders, customs clearance and local regulations may cause delays beyond our control. Pepper is not responsible for delays caused by customs procedures, local authorities, or carrier issues. Any import duties, taxes, or customs fees are the responsibility of the recipient.

Shipping Issues

If your order does not arrive within the expected timeframe, please contact our support team within 48 hours for assistance.